Client Account Manager

Location: Remote (Core Hours: 10 AM - 3 PM CST)

Schedule: Monday - Friday, either 9 AM - 1 PM CST or 12 PM - 5 PM CST

Hours: 20-25 hours per week (with a desire to grow to full-time in 2026 or 2027)

Type: W2 Part-Time Employee

Who We Are

Legacy HR Consulting puts the human back into HR. We’re passionate about creating workplaces where people feel supported, respected, and empowered. We partner with mission-driven and social justice organizations to build inclusive workplaces that attract and retain dream teams. Our clients are mission-driven organizations committed to advancing social justice, which may include work related to reproductive rights, LGBTQ+ equality, racial equity, and economic justice. We seek team members who are aligned with and energized by supporting these types of organizations.
 

At Legacy HR Consulting, we’re not just a team—we’re a community. We’re passionate about crafting custom, compassionate HR solutions that help businesses of all sizes succeed. We value authenticity, empathy, and collaboration in all our relationships—whether with our clients or each other.

What You’ll Be Doing

This role is an elevated Client Account Manager position focused on client leadership, proactive project ownership, and ensuring seamless collaboration with internal and external stakeholders. The CAM will serve as both a strategic advisor and project leader, anticipating client needs and facilitating exceptional service delivery.

Client Management & Communication

• Serve as the primary point of contact for assigned clients, ensuring clear, compassionate, and timely communication.
• Develop long-term, trusted relationships with clients by consistently delivering value, ensuring a seamless experience throughout the client journey.
• Attend or review client meetings, ensuring all action items are documented and assigned in ClickUp, even if you are not directly adding the tasks yourself.
• Monitor and follow up on all assigned tasks related to client deliverables, ensuring nothing falls through the cracks.
• Use ClickUp as the primary communication tool, followed by Slack, and lastly email when appropriate. Respond within 24-48 hours.

Project Oversight & Deliverables

• Review all team deliverables for accuracy, client alignment, and overall quality before submission.
• Provide consistent updates to clients on project timelines, task progress, and next steps.
• Anticipate client project needs 2-4 weeks in advance, identifying potential risks or delays and proactively proposing solutions.
• Flag challenges or project risks early and collaborate on solutions to maintain project timelines.
• Proactively review all projects weekly to ensure alignment and identify any potential risks or gaps.
• Send reminders to the team and clients regarding upcoming deadlines and deliverable timelines to ensure seamless progress.
• Create visibility into project status for executive leadership by providing a weekly digest summarizing project updates, milestones, and any key risks or roadblocks.

Team Support & Resource Management

• Champion equity-driven approaches in all interactions, questioning processes to ensure inclusivity and sustainability for both clients and internal teams.
• Serve as the team’s primary support resource by answering questions, troubleshooting challenges, and ensuring all team members have what they need to succeed.
• Manage team capacity, set clear goals, and adjust assignments as needed to ensure seamless project delivery.
• Collaborate with the Executive Assistant and team to prioritize, create, and maintain SOPs. Ensure that documentation remains up-to-date and reflects current processes, whether by drafting SOPs directly or assigning and reviewing them for quality and consistency.

Leadership & Communication

• Embody supportive, equity-driven leadership that focuses on proactive problem-solving, continuous improvement, and team collaboration.
• Actively contribute to fostering an equitable, inclusive, and socially responsible work environment by asking, “How can we make this more equitable and inclusive?”
• Lead with a human-centered approach by considering how tasks and changes impact the person owning the work. Ask reflective questions such as: "How might this affect their workload or priorities?" and "What support or clarity might they need to succeed?"

Who You Are

You’re not just looking for another job—you’re looking to make an impact. You excel at building genuine connections with clients becoming a trusted partner and advocate. You’re proactive, thoughtful, and detail-oriented, passionate about project management, client service, and team leadership. You can see the big picture while managing every detail, ensuring that projects move forward seamlessly.
 

While no one person will embody every quality, we’re looking for someone with many of the following:

• You are committed to Legacy HR Consulting’s equity and inclusion practices, with a strong dedication to racial and economic justice.
• You’re passionate about supporting diverse organizations with a strong commitment to social justice, including reproductive justice, LGBTQ+ rights, and racial equity.
• You connect with and believe in Legacy HR Consulting’s mission to advance social justice through equitable workplaces.
• You love working with mission-driven, social-impact organizations and excel at client relationship management.
• You have at least 5 years of account management or client relationship experience, preferably in a consulting, HR, or agency setting.
• You value open communication, radical candor, and kindness in leadership.
• You have strong project management skills and at least intermediate proficiency in ClickUp.
• You have clear and professional communication skills—both written and verbal—and are skilled at using ClickUp, Slack, and email for task and project updates.
• You can multitask, prioritize effectively, and stay ahead of deadlines in a fast-paced environment.
• You can work independently while collaborating effectively with team members.
• You have a working laptop and a reliable internet connection.

Compensation & Benefits

• Hourly Pay: $35 - $40/hour, with the potential for an increase of up to $42/hour upon completing a 30-60-90 day performance review.
• Benefits Include:
  • Paid Time Off (PTO)
  • Holiday Pay
  • Ability to participate in a 401(k)
  • Opportunities for growth and leadership roles, including increased project ownership and strategic client engagement.
• Why Join Legacy HR Consulting?
  • Be part of a culture that truly embodies what we teach—one that values empathy, authenticity, and the human experience. We prioritize well-being, collaboration, and continuous learning, creating an environment where your contributions are valued and your growth is supported.
  • Work with a team that believes in balancing excellence with humanity and empowers you to bring your whole self to work.
• Work Hours:
  • You must be available to work at least 20-25 hours per week during core business hours (9 AM - 5 PM CST).
  • This role is expected to grow into full-time as we expand in 2026 or 2027, with increased responsibility and leadership opportunities.
  • Due to the nature of our client work, we cannot accept candidates who are only available during evenings or have other roles restricting weekday availability.