Emergency centers, vital to our society, are often constrained by technology that dates back to the landline era. This presents a stark contrast to our current smartphone-centric, socially connected world. At Prepared, we bridge this gap with cutting-edge technology that harnesses the power of Artificial Intelligence to revolutionize how emergency calls are handled. Our innovative technology is providing a suite of tools that significantly boost the capabilities of 911 dispatch centers and first responders. With our solutions implemented in over 800 cities across 48 states, we're positively impacting the lives of approximately 75 million people.
Backed by $27 million in Series B funding led by Andreessen Horowitz, we're scaling rapidly to become a core component of emergency calls nationwide, driving the future of emergency response toward a safer, more agile system.
Joining the Prepared team means more than just a new role. It's a chance to be at the forefront of impactful tech that significantly improves public safety and touches lives across the globe. At Prepared, you're not just part of a team; you're a key player in a larger mission to foster a safer, more interconnected world.
We are looking for a Sales Engineer to join our team and play a pivotal role in expanding our AI-powered 911 platform. This role bridges the gap between technical product expertise and sales, working closely with customers, sales teams, and product teams to drive adoption of our full suite.
The ideal candidate has deep experience in telephony systems, a strong understanding of 911 and emergency response technology, and the ability to sell solutions, not just features. You’ll be responsible for deeply understanding PSAPs’ pain points, supporting sales to new customers as well as expansions on existing customers, and acting as a trusted advisor to IT leaders and decision-makers.
This is a high-impact role at a company revolutionizing public safety communication—if you're passionate about transforming how emergency services operate, we’d love to talk to you.
Own the technical sales process for our AI Powered platform, engaging with customers to assess their needs and propose tailored solutions.
Work closely with sales, product, and engineering teams to align customer requirements with our platform capabilities.
Educate and influence decision-makers at government agencies and emergency response organizations, demonstrating why our solution is the best fit.
Lead technical demonstrations and solution discussions, ensuring credibility with IT and operations teams.
Ensure alignment between customer expectations and Prepared’s implementation and product constraints.
Be the voice of the customer, gathering feedback and helping inform product development.
Develop deep expertise in emergency response workflows, and enterprise communication tools.
Support proposal development and RFx responses, ensuring technical accuracy and strategic positioning.
Please note: This role requires 40% travel.
5-8+ years of experience as a Sales Engineer, Solutions Architect, or Pre-Sales Engineer in public safety communications.
Deep technical understanding of public safety communications systems, including 911 solutions, telephony infrastructure, and emergency response technology.
Strong ability to sell a vision, even when a product is still evolving—comfortable engaging in strategic conversations with IT leaders.
Experience working with government agencies and enterprise customers, understanding their unique procurement and decision-making processes.
Ability to manage long sales cycles, working closely with sales teams to close complex deals.
Exceptional communication skills—able to simplify technical concepts and build trust with customers.
🌎 Remote-First Culture
🩺 Medical, Dental, and Vision Benefits
🏖️ Unlimited Flex Time Off + 15 U.S. Holidays
🚼 12 Weeks of Paid Parental Leave (birthing + non-birthing parents)
🏢 WeWork Membership for All Employees
✈️ Annual Company Offsite
🔮 AI Tools like ChatGPT + NotionAI
🏠 $500 Work from Home Budget
Want to learn more about Prepared? Check out the links below.
Prepared, which wants to ‘revolutionize’ emergency 911 calls, raises $27M
NBC Today Show | 911 callers can now share video of emergencies with dispatchers
The Verge | iPhones will soon be able to stream live video on 911 calls
At Prepared, we are committed to building a safer and more connected world, and we believe that fostering diversity, equity, and inclusion is essential to achieving this mission. We are a proud equal opportunity employer and do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity or expression, national origin, disability, age, veteran status, or any other protected characteristic. We actively seek to create an inclusive environment where diverse perspectives are valued and everyone has the opportunity to contribute meaningfully to our mission of improving public safety and emergency response for all communities.