Customer Success Lead
Graylink
Full-time
On-site
Cape Town, South Africa
Customer Success
Minimum Requirements
- 5+ years of experience in account management, customer success, within a SaaS B2B recruitment or HR tech environment.
- 2+ years of experience in a leadership role, managing customer-facing teams in the abovementioned industry.
- A relevant tertiary qualification in IT and/or commerce.
- Direct experience and understanding of recruitment technology and corporate HR business processes.
- Proven ability to drive retention, expansion, and customer satisfaction in a SaaS environment.
- Experience engaging and influencing C-level executives and senior stakeholders.
- Data-driven mindset with proficiency in CRM and customer success software (HubSpot, Intercom, Jira etc.).
- Project and/or change management experience would be advantageous
- Excellent professional communication, negotiation, and problem-solving skills.